Terms and Conditions
Welcome to ‘Dubai New Year Eve’. By booking a tour, event, or using our website, you agree to the following Terms and Conditions. Please read them carefully before completing your reservation.
1. General Information
These Terms and Conditions apply to all bookings made through our website or authorized partners.
“Dubai New Year Eve”, “we”, “our”, or “us” refers to DubaiNewYearEve and its associated service providers.
“Customer”, “you”, or “your” refers to the person or group making the booking or using our services.
2. Booking and Payment
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Bookings are confirmed only after full payment (or partial advance, if mentioned) has been received successfully.
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Prices displayed on our website are subject to change without prior notice until the payment is completed.
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Customers are responsible for providing accurate personal and contact details (full name, email, and phone number) at the time of booking.
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For special events such as New Year’s Eve (31st December), all bookings are strictly non-refundable, non-transferable, and cannot be modified once confirmed.
3. Cancellation and Refund Policy
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No-shows, late arrivals, or failure to board on time will result in a 100% cancellation charge, with no refund or rescheduling possible.
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As New Year’s Eve cruises operate on a fixed date and time, no changes or transfers are allowed under any circumstances.
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If we cancels the tour due to bad weather, technical issues, safety concerns, or unforeseen operational reasons, a full refund will be issued within 7 working days to the original mode of payment.
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We will not be responsible for any additional costs or losses resulting from such cancellations.
4. Changes to Bookings
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For regular tours, date or time changes may be considered subject to availability and management approval.
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For fixed-date events (such as 31st December cruises), changes are not permitted.
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We reserves the right to modify, delay, or cancel any service due to operational needs, safety concerns, or government directives.
5. Liability Disclaimer
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While DubaiNewYearEve ensures the highest standards of safety and service, participation in our cruises is at the guest’s own risk.
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We shall not be held liable for loss of belongings, injuries, or incidents arising from circumstances beyond our control.
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Guests are required to follow all safety guidelines and instructions provided by the crew at all times.
6. Travel Documents
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Guests must carry valid identification and a booking confirmation during boarding.
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International visitors may be asked to present a passport or valid travel ID as per UAE regulations.
7. Behavior and Conduct
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Guests are expected to maintain respectful and courteous behavior toward fellow passengers and staff.
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We reserves the right to deny entry or remove any guest displaying inappropriate or unsafe conduct — without any refund.
8. Website and Content
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All content on this website, including text, images, graphics, and videos, is the intellectual property of DubaiNewYearEve.
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Any unauthorized use, duplication, or distribution of our materials is strictly prohibited.
9. Governing Law
These Terms and Conditions shall be governed by the laws of Dubai, United Arab Emirates.
All disputes will fall under the exclusive jurisdiction of the Dubai courts.
10. Contact Us
For any questions or assistance related to these Terms and Conditions, please reach out through our Contact Us page.
